Return and exchange service
At nue notes, it is important for us to create a good and safe shopping experience. You always have a 14-days full right of withdrawal from the date you receive your package - see our Terms and Conditions.
When returning, please enclose a copy of the delivery note and return note, on which you can note the reason for your return. In the event of exchange, write what size you want (we are happy to exchange, if stock is available).
Under normal circumstances, it takes 2-4 business days (Monday-Friday), from we have received and processed your return in our warehouse. You will receive a return receipt via email once your return has been processed.
Here you can download our return note: Return note
When you use our Return and Exchange Service, you are fully insured in the event of theft or loss during delivery/return.
You can download a Postnord return label for your package Click Here (This service is only available in DK)
For return labels purchased through us, DKK 39,- will be deducted from your return amount.
Once your return shipment is received, customer service will process it as soon as possible. If your return shipment meets the conditions for return (see return slip attached to your shipment or our Terms and Conditions), the money will be returned to the payment card used as soon as possible.
Returned goods are sent to:
co. Segway Tour
Nicolaj Plads 34
DK-1067 København K
Att. nue notes
Uncollected packages will be considered cancellation of the purchase, which is why we deduct a fee of DKK 39,- from the return amount.
Please be aware!
Your goods must be sent back in proper packaging. The item must be in the same condition as upon receipt. All price tags and stickers must be intact. If the above is not complied with, we assess whether the item has lost value - and if this is the case, it will be set off against the return amount.
If you receive an incorrect item or have received an item with errors or defects, please contact firstname.lastname@example.org for a prepaid return label.