Terms & Conditions | nué notes

Order

On nuenotes.com, you can only order goods through our website. Information about specifications from the manufacturer or from the seller's website is for guidance only. We reserve the right for price increases, tax changes, currency changes, sold-out/discontinued items, and typing errors.
All the goods you see here in the retailer shop are physically in our warehouse. All prices include 25% VAT and the amount is in Danish kroner.

Prices and Payment Terms

Dankort/visa
Mastercard
Visa electron
Mobile Pay

Anyday; Find more information here

Viabill; Find more information here

When using the various payment options, there may be a card fee associated. The fee for using the respective payment cards and methods is shown in parentheses.
The amount for your order is only charged when the goods are sent. A larger amount than what you have approved at the time of purchase can never be charged.

All prices listed in the online shop are in Danish kroner (DKK/Dkr) and include 25% Danish VAT.
For deliveries outside the EU, the customer is obliged to pay customs duties and additional costs. Customs policies vary greatly from country to country, so the customer should contact the local customs office for further information.
We have learned that several of our customers are experiencing problems with payment in our webshop. This may be due to new legislation that came into effect on January 31, 2020. To comply with this, the banks that use NemID in connection with the approval of online shopping made a change to 3-D Secure on December 28, 2020.
Here you will find a link to set up "Visa Secure" for Visa cards, "Mastercard Identity Check" for Mastercards, and "Dankort Secured by Nets" for Dankort.

Return & Right of Withdrawal

nué notes offers a 14-day right of withdrawal. Should there be an error with an item, or if you receive the wrong item, we will of course cover all costs for return and send you a new item provided the item is in stock. However, it is important that you contact our webshop in case of delivery errors to receive a free return label via email. We do not cover costs for shipments returned without a return label issued by nué notes.
NOTE: In connection with the purchase of Christmas gifts, the right of withdrawal has been extended to January 10, 2025.
If you regret your purchase, the item/items must be returned no later than 14 days after the delivery date. You will not receive a return number or return label, and the return is at the buyer's own expense.
Return label can be purchased through nué notes at this link: GLS return label
The item must be in the same condition as when received. All price tags and labels must be intact. If the above is not complied with, we will assess whether the item has lost value – and if this is the case, it will be deducted from the refund amount.
When returning, a copy of the invoice/order confirmation and the included return slip must be attached. The money can only be refunded to the payment card used for the purchase. We only transfer money electronically.
Returns due to cancellation are at the buyer's own expense and responsibility. All return items must be sent to the following address:

Fashion Society
co. Textile Logistics
Transport Center alley 4-10
DK - 7400 Herning
Att: nué notes

WE DO NOT ACCEPT PERSONAL INQUIRIES.

NOTE! MUST NOT BE SENT TO PACKAGE SHOP.

DO NOT use DAO for returns, as DAO does NOT deliver to business addresses. Shipments sent with DAO will be delivered to a parcel shop. The shipment is the sender's own responsibility.

Complaint

nué notes checks all items before shipping. When you shop at www.nuenotes.com, you have a 24-month warranty. This means that you can either have the item repaired, exchanged, refunded, or receive a discount on the price, depending on the specific circumstances.
You are kindly requested to complain within a "reasonable time" after you have discovered the defect in the item. If you complain within two months after the defect has been discovered, the complaint will be timely.
The complaint must of course be justified and the defect must not have arisen as a result of improper use of the product or other damaging behavior.
Send us an email with the following information and photo documentation: Describe the problem as detailed as possible. The item must always be returned properly packaged.
If we find the complaint justified, we will of course send a return label via email.
For complaints returned without our approval, we do NOT cover return shipping.
nué notes will refund your credit as soon as we have received your item and verified that the item meets the conditions for the right of return.
If you have questions regarding your order or exchange/return options, you are very welcome to contact us at:

E-mail: webshop@fashionsociety.dk
Phone: +45 92 82 99 29

Privacy Policy

Your privacy is important to us. By accepting our terms and conditions when purchasing, you also accept our privacy policy. To better protect your privacy, we describe in our privacy policy how we collect, process, and use the data we gather about your behavior on our website. read about our privacy policy here.

Gift card

You can only redeem the gift card in our webshop at nuenotes.com
The gift card has no expiration date.
You are responsible for the gift card. The risk of loss and misuse of the gift card lies with you. You must therefore bear any losses in this regard. nué notes does NOT replace the gift card in case of loss or misuse.