Exchange & Returns
At Nué Notes, it is important for us to create a good and safe shopping experience. You always have a 14-day full right of withdrawal from the date you receive your package - see our Terms and Conditions.
If you wish to return or exchange an item, you can easily do so via our return portal. Here you simply follow the instructions and choose whether you want to return or exchange the item - for example, if the size does not fit.
When exchanging, you pay the price for the new item directly in the return portal. We cover the shipping costs for the exchange. When we have received the original item back at our warehouse, we will refund the amount for it to your account.
When your return shipment is received, customer service will process it as soon as possible. Provided your return shipment meets the conditions for return (see return form enclosed with your shipment or our Terms and Conditions), the money will be refunded to the payment card used as soon as possible.
Under normal circumstances, it takes between 1-14 business days (Monday-Friday) from when we have received and processed your return at our warehouse. You will receive a return receipt via email when your return has been processed.
Return items outside the EU are sent to:
Fashion Society
co. Textile Logistics
Transport Center alley 4-10
DK - 7400 Herning
Uncollected packages will be considered a cancellation of the purchase, for which we will deduct a fee of 49,- DKK from the return amount.
Do NOT use DAO for returns, as DAO does NOT deliver to business addresses. Shipments sent with DAO will be delivered to a parcel shop. The return shipment is the sender's own responsibility.
Please note that it is neither possible to pick up nor return in person.
Please note!
Your items must be returned in secure packaging. The item must be in the same condition as when received. All price tags and labels must be intact. If the above is not complied with, we will assess whether the item has lost value – and if this is the case, it will be deducted from the return amount.
We do NOT pick up if you return your order to a parcel shop.
If you receive the wrong item or have received an item with defects or faults, please contact webshop@fashionsociety.dk for a return label.